1. Contract:
These conditions govern all bookings with 1800Hotels ltd. (the Company), whose registered
office is at 30 Lr Abbey ST Dublin 1. Anything else (e.g. air tickets only, air
tickets and accommodation booked at different times or a cruise only) constitutes
"other holiday arrangements", which the Company makes as a booking agent,
your contract being with the supplier(s) (e.g. the airline or hotel supplier) concerned.
Any booking made or order placed by you, whether through the Company's website or
otherwise, shall be deemed an offer by you to purchase the relevant package or other
holiday arrangement subject to these booking conditions and it shall be at the Company's
discretion to accept the offer; said acceptance shall be deemed to exist on dispatch
of a confirmation invoice to the client by the Company.
No contract between you and the Company shall come into existence until the Company
accepts full payment and issues a confirmation invoice. All contracts with the Company
and all matters arising from them are subject to Irish law and to the exclusive
jurisdiction of Irish courts. The person who makes the booking accepts these conditions
on behalf of all members of the party and is responsible for all payment due from
the party.
Booking services with the company are currently only available to persons who are
at least 18 years old. By submitting a booking you warrant and confirm to us that
you comply with those arrangements.
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2. Payment by Credit / Debit card
A deposit is required for all products at the time of booking. In the event that
the Company is unable to obtain confirmation and can not offer an alternative, a
refund will be issued.
Payment on booking requests made on the website can be made by Visa, Mastercard.
The Company reserves the right to charge you in addition for any handling fees incurred
by us in relation to bookings made by credit or charge card, these fees are currently
2%.
The Company will not accept responsibility for cash sent through the post. Taxes
do fluctuate in line with exchange rates and will be recalculated on the day final
balance payments are collected. You will be advised if additional monies are due.
Payment by credit/debit card
Payment on booking requests made on the website can be made by Visa, Mastercard.
The Company reserves the right to charge you in addition for any handling fees incurred
by us in relation to bookings made by credit or charge card, these fees are currently
2%.
In accordance with mail order regulations, all documents will be posted to the billing
address of the credit card holder and not the address of the passenger (unless they
are one and the same).
We strongly recommend that all documents be sent to you by registered Post or Courier
Service to your home, office or departure airport for an additional fee. Documents
can be mailed by First Class post, but the Company will not accept responsibility
for documents mislaid or lost in the post. Lost or mislaid tickets may require full
payment to be made again, pending a refund of the original documents. Refunds will
not be paid to you until they have been received by the Company from the relevant
airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost
tickets) may take considerably longer, i.e. up to 6 months. The minimum charge will
incur a reissue fee levied by the airline, in addition to a €40.00 amendment fee.
Please note we can only accept credit cards for clients who have a billing address
in Ireland.
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3. Alterations and Cancellation by
you:
(a) Alteration: Any alterations will be treated as a cancellation and rebooking
and the cancellation charges set out in paragraph (b) below will be payable.
(b) Cancellation: You or any member of your party may cancel your booking at any
time providing that the cancellation is made by the person making the booking and
is communicated to us in writing. The minimum charges that will be applied are outlined
below, and are based on the day the written cancellation is received and whether
documents have been issued.
(c) Changes - you or any member of your party may change a booking should the airline
permit. An administration fee of €75 will be applied per change per ticket,
before ticket issue ,in addition to the airline charge.
Holiday arrangements excluding packages:
(i) Air Ticket Refunds
The amount returned by the airline for refund is subject to a 20% or €75 administration
fee per ticket (whichever is greater in value) in addition to a cancellation fee
charged by the airline, as shown on the Fare Details page.
(ii) Travel Arrangements
Period before departure* Amount of Cancellation of the holiday price
More than 2 weeks before departure – 75%
Less than 2 weeks before departure - 100%
Failure to arrive at point of departure 100%
**NB – Some holidays may be liable to 100% cancellation fees - this will be advised
at the time of booking.
You will be notified on your confirmation invoice if different cancellation
charges apply.
*Note: All airline tickets, particularly promotional fares, are payable in full
on booking and are non-refundable regardless of the date OR reason for cancellation.
In all cases, unused car rental portions or vouchers are non-refundable. If for
any reason you are unable to present your car hire voucher to the respective supplier
and are billed locally for the charges, the Company will reimburse the price you
paid for such voucher but not the charges paid locally. Please see the insurance
page for details of cover and charges.
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4. Alterations by the Company:
Although the Company makes every effort to ensure that published descriptions are
correct, it does not own or operate airlines and other suppliers and cannot control
or prevent changes. The Company therefore reserves the right to change the description
of any flight and/or ground service before you book, in which case you will be told
before a confirmation invoice is issued.
(a) Holiday arrangements excluding packages: Alterations to bookings of this kind
are infrequent. Although under no obligation to do so, the Company will endeavour
to notify all changes before departure if it is practicable to do so. (Please see
section 13 Flights.) No compensation is payable by the Company in such cases. Should
a schedule change occur to your itinerary after full balance/ticket issue, on either
the outbound, or return flights the relevant suppliers decision will be final.
(b) "Packages": Occasionally due to reasons beyond the Company's control,
it may be necessary to amend the flights and/or other services which make up a package
booking after it has been confirmed. Such changes are considered to be either "major"
or "minor". A major change is one made before departure that involves
a difference of more than 12 hours in departure from Ireland, change in your resort
area overseas, or a change of accommodation to a lower classification than that
booked. A minor change is any other change. Whilst the Company has the right to
make a minor change at any time without notification, major changes will be advised
as soon as is practicable offering you the choice of (a) accepting the amendment
as notified (b) purchasing another arrangement from the Company with the price difference
payable/refundable as appropriate (c) cancelling the arrangement(s). If you choose
(c) all monies paid to the Company for the package will be refunded. In addition,
you will receive the compensation listed below, except in cases of "force majeure"
or "low bookings", as defined in Clause 6 below. You must inform the Company
of your decision as soon as possible after receiving notification (and in any event
within 7 days).
Period before scheduled departure within which a major change is notified.
Compensation per person:
Over 56 days: NIL
56-29 days €25
28-15 days €40
14 days €50
Note: In all cases the Company's liability is limited to the rates of compensation
listed above. No further claims will be accepted for costs or additional expenses
incurred as a result.
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5. Cancellation by the Company:
(a) Holiday arrangements excluding packages: In the unlikely event that a booking
has to be cancelled a full and prompt refund will be made of all monies paid to
the Company less any insurance premiums and amendment fees. No compensation is payable.
(b) Packages: The Company reserves the right to withdraw or cancel the service on
offer. If the booking is cancelled before departure for any reason other than non-payment
by you then you will be offered the choice of purchasing another arrangement from
the Company, with the price difference payable/refundable as appropriate, or of
receiving a full refund of all monies paid to the Company (except insurance premium
and any amendment fees). In addition, unless the cancellation has been caused by
"force majeure" or "low bookings" (defined in Clause 6 below)
compensation will be paid on the scale set out in Clause 4 above. The Company will
never cancel a package within 30 days of departure except for reasons of "force
majeure" (see Clause 6).
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6. Force Majeure/Low Bookings:
(a) "Force Majeure": includes war, threat of war, riot, civil disobedience
or strife, industrial dispute, terrorist activity, natural or industrial disaster,
fire, adverse weather conditions, level of water in rivers, technical or maintenance
problems with transfer, unforeseen operational decisions of air carriers such as
changes of schedule, or any unforeseeable or unavoidable event beyond the Company's
control.
(b) "Low Bookings": is where the number of persons who have booked a particular
arrangement is less than the minimum required to make it viable.
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7. Pricing Policy:
All fares displayed on this website are for information purposes only and are subject
to alteration at any time prior to issue of a confirmation invoice, either due to
error on the Company's part or unforeseen fare increases levied by the airline(s)
in question.
All fares and other information displayed on our website are subject to availability
and all booking requests will be subject to confirmation by a member of staff.
Once a confirmation invoice has been issued the price shown on that invoice may
only vary as outlined below or if you amend your booking (see Clause 3).
(a) Holiday arrangements excluding packages: While every effort is made to avoid
surcharges, the right is reserved to pass on any cost increase levied by the suppliers.
No surcharge will ever be levied for air tickets after we have received full payment
in cleared funds and tickets have been issued.
(b) "Packages": Prices may only be changed to reflect government action,
increase in transportation costs (e.g. airfares and cost of fuel), changes in dues
and taxes or fees payable for services (e.g. landing taxes or embarkation/disembarkation
fees at ports and airports) or to reflect fluctuations in exchange rates. In all
cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding
insurance premiums and amendment charges). Only amounts in excess of the 2% will
be passed to you and should this figure exceed 10% of the invoice price due to the
Company (excluding insurance premiums and amendment charges) you will be entitled
to cancel the booking and receive a full refund of all monies paid (excluding insurance
premiums and amendment charges). If you decide to cancel in these circumstances
you must do so within 14 days of the issue date on the surcharge invoice. The Company
will not impose any surcharge within 14 days of departure.
AIRLINE TICKETS - ONLINE SERVICE FEE
Sales amount excl. Taxes SERVICE FEE
€0 - €349 €18
€350 - €499 €23
€500 - €599 €28
€600 - €999 €33
€1000 + €3 + 3%
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8. Responsibilities of the Company:
(a) Holiday arrangements excluding packages: In consideration of the fact that the
Company acts only as a booking agent, the Company has no liability whatsoever for
any aspect of the arrangements and, in particular, has no liability for any loss,
personal injury or death however incurred.
(b) "Packages": If any part of the package you book with the Company is
not as described and does not reach a reasonable standard, or if you suffer personal
injury, illness or death as a result of any improper performance by the Company
of the obligations it owes to you under this contract, the Company will pay you
reasonable compensation taking into account all relevant factors including the invoice
price of your package, any steps it was reasonable for you to take to minimise the
inconvenience/damage suffered and the extent to which the deficiency or improper
performance can have affected your enjoyment of the package. However, this acceptance
of liabilities is subject to the following three qualifications :-
( i) The Company will not be liable to pay you any compensation if the deficiency,
personal injury, illness or death concerned does not result from any fault on the
part of the Company or its suppliers, but is caused by your own acts and/or omissions,
by the acts and/or omissions of a third party (excluding one of the Company's suppliers)
or by circumstances which neither the Company nor its suppliers could have anticipated
or avoided even exercising all due care.
(ii) The Company's liability to compensate you and the amount of compensation payable
by the Company is limited in accordance with certain international conventions,
the Warsaw Convention as amended the Hague Protocol 1955, the Berne Convention 1962,
the Athens Convention 1974 and the Paris Convention 1962. Copies of these conventions
are available from the Company upon written request but 28 days should be allowed
for delivery.
(iii) It is a condition of the payment of compensation to you pursuant to Clause
8 that you notify the Company of any complaint or claim strictly in accordance with
Clause 9 below and, further, assign to the Company any rights you may have against
any third party in connection with your claim. You must co-operate with the Company
and the Company's insurers in this regard.
If you suffer a personal injury, death or serious difficulties as the result of
an activity which does not form part of the package you have booked with the Company,
the Company will not be liable to pay you any compensation but will offer you such
advice and guidance as is reasonable in all the circumstances and, where appropriate
and at the Company's sole discretion, financial assistance up to a limit of €3,175
per confirmation invoice (not per member of your party). Any such financial assistance
is for the sole purpose of taking legal proceedings against a third party responsible
for your injury, death or other loss. Assistance must be requested within 90 days
of the incident concerned and is repayable to the Company from any monies received
from a third party or under any insurance policy.
Nothing in these conditions shall be deemed to exclude or restrict the Company's
liability for death or personal injury caused by its negligence.
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9. Complaints:
If a problem occurs, whilst you are abroad, you must inform the relevant supplier
(e.g. hotel, car rental company, airline) immediately so that the matter can be
put right. If the supplier cannot resolve the problem to your satisfaction, at the
time, you must also contact the Company's Head Office in Dublin immediately by telephoning
(353) (1) 435 0015 or faxing (353)(1) 684-0077, so that the Company is given the
opportunity to help. In the event that a complaint cannot be resolved at the time,
you must write within 28 days of your return to the Company's customer relations
manager quoting your original booking reference and giving all relevant information.
Failure to take these steps will hinder the Company's ability to resolve the problem
and/or investigate it fully and in consequence, any right to compensation you may
have will be extinguished or, at the very least, substantially reduced. Should a
dispute arise which cannot be solved amicably, it can be referred to a arbitration
under a special scheme which, although devised by the Irish Travel Agents Association
(ITAA), is administered independantly by the Chartered Institute of Arbitrators.
The scheme (details available from the ITAA on request) provides for a simple and
inexpensive method of arbitration on documents along with restricted liability on
you for costs. It does not apply to claims involving physical injury/illness, nor
to claims for more than €1905 per person (or €9525 per confirmation invoice). If
required, arbitration must be requested within 9 months of your return. Att: Caroline
OBrien, Operations Manager immediately by telephoning (353) (1) 5005577
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10. Passports, Visas and Health
Requirements:
Some information about passport, visa and health requirements may be shown on your
confirmation invoice. Clients not holding passports marked must check applicable
requirements with their Embassy. Please check your visa requirements and note that
many countries require that your passport is valid for six months beyond the period
of your stay.
Requirements can change and it is your responsibility to ensure that you comply
with applicable passport, visa and health requirements and take all necessary documents
with you to gain access to any country or region to which you make travel arrangements.
If you fail to do so, you will be solely responsible for any cost, loss or damage
which you or the Company incurs as a result of your failure.
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11. Behaviour:
It is your responsibility to ensure that you and the members of your party do not
behave in a way which causes offence or danger to others or which risks damage to
property belonging to others. In such circumstances all suppliers (e.g. hotel managers,
airline pilots) and the Company have the right to terminate arrangements made on
your behalf, in which case the Company's responsibility to you ceases immediately
and there can be no refunds, no payment of compensation and no reimbursement of
any cost or expenses you may incur as a result. Further, you will be liable to reimburse
the Company for any expenses whatsoever it incurs as a result of your behaviour.
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12. Supplier's Conditions:
Please note that, as between you and any of the suppliers whose services form part
of your booking, the suppliers' standard terms and conditions will apply. This is
particularly important in the case of "other holiday arrangements" where
the company acts only as a booking agent between you and the relevant suppliers.
The suppliers' standard conditions may limit or exclude liability, often in accordance
with international conventions. Copies of these conditions may be requested in writing,
but up to 28 days must be allowed for delivery.
Please note that a flight described as "direct" will not necessarily be
non-stop. All departure/arrival times are provided by the airlines concerned and
are estimates only. They may change due to air traffic control restrictions, weather
conditions, operational/maintenance requirements and the requirement for passengers
to check in on time. The Company is not liable if there is any change to a departure/
arrival time previously given to you or shown on your ticket. It is for this reason
that all clients are advised to reconfirm their flights, with the airline, 72 hours
prior to departure. The Company is also unable to make any special arrangements
for you if you are delayed; these matters are in the sole discretion of the airline
concerned. Your ticket is your document of travel and the information on the ticket
is deemed correct unless advised by you within 72 hours of departure. All prices
shown are subject to availability .
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14. Special Requests:
If you have any special requests, these will be passed on to the relevant supplier
but cannot be guaranteed by the Company.
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15. Financial Security:
To ensure that you would be refunded and/or repatriated in the unlikely
event of the Company's insolvency the Company is licensed and bonded. It is licensed
by the Irish Department of Transport, Kildare St, Dublin 1. This ensures that monies
paid to ClubTravel Ltd. are secure.
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16. Departure Taxes:
It is not always possible to include all departure taxes on your ticket - in some
cases departure taxes must be paid locally and these are payable to the Government
of the country departed and are non-refundable.
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17. Pre Travel Advice:
If you are unsure about conditions at your destination you should call the Department
of Foreign Affairs, Stephens Green, Dublin 2 or check relevant Internet site, or
BBC (Ceefax) page 470 or
www.fco.gov.uk
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18. Unaccompanied Children
Under 16.
Children on an Aer Lingus flights between 12-16 years of age may travel alone. A
child under 12 must be accompanied by an adult over 16 years of age. Rules may vary
for other airlines. It is essential that you speak to one of our sales consultants
for exact information on the airline your children are traveling on.
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19. Delivery of Travel Documents.
The Company recommend you choose the express delivery option to ensure the shortest
ticket delivery time. If you choose Regular delivery, and tickets do not arrive
before the departure date, The Company accept no responsibility for any subsequent
additional costs or charges required in order to enable you to travel.
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20. Insurance:
We cannot recommend strongly enough the importance of taking out adequate travel
insurance. Many principals require you to take out travel insurance as a condition
of booking with them to cover you and your party against the cost of cancellation
by you; the cost of assistance (including repatriation) in the event of accident
or illness; loss of baggage and money; and other expenses. If we have issued your
policy please check it carefully to ensure that all the details are correct and
that all relevant information has been provided by you (e.g. Pre-existing medical
conditions of all those on whose health your travel arrangements depend). If you
do not disclose relevant information your insurance may not be effective. You must
read your policy booklet thoroughly and if you are not satisfied with the cover
you can apply for a refund with 7 days of purchase.
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21. Liability:
In the event of a genuine website error or inaccuracy, we reserve the right to withdraw
an offer immediately. The Company reserve the right to cancel all confirmed bookings
that are subject to genuine website error or inaccuracy. In the event of such cancellation
the Company’s only liability shall be to refund the ticket price paid by the customer.
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